The
Royal Scotsman is a luxury train and coach journey operated by The Great Scottish & Western Railway Company Limited, hereinafter referred to as GS&WR. Carriage on The
Royal Scotsman is subject both to these Booking Conditions and, insofar as the guest may have a claim against any supplier of GS&WR, to the terms and conditions imposed by those suppliers. Passengers and their luggage are carried subject to the company's current Condtions of Carriage of Passengers and their luggage.
1. Your journey rate includes
a) State cabin with twin or single accommodation with private ensuite shower and toilet facilities.
b) Table d'hôte meals daily, including wine and all alcoholic and other beverages.
c) All applicable taxes.
d) All visits and entertainment arranged by GS&WR.
2. Your journey rate does not include
a) Travel insurance – it is highly recommended that you insure yourself prior to departure for injury, illness, loss of property while on the journey and specifically for journey cancellation (see 5 below). RailsNW offers trip coverage for 7% of tour value.
b) Crew gratuities
3. Journey payment
A deposit of 33% of the journey price is required at the time of booking. The remainder of the cost of your journey is due 90 days prior to departure. If your reservation is made within 90 days of departure the entire cost of the journey must be paid at the time of confirmation. There shall be no contract between GS&WR and the guest until a signed booking form and the deposit (or in the case of bookings made within 90 days of departure date, the full price) have been received by a
Royal Scotsman booking office and that office has confirmed the booking in writing. Where journey payments are not covered by bonding arrangements, GS&WR places guests' money in an account held at HSBC, 8 London Street, Basingstoke, Hampshire, RG21 7NU, United Kingdom
4. Surcharges
Quoted tour prices include planning, handling and operational charges, and are based on current rates at time of publication. The Great Scottish and Western Railway Company Limited reserve the right to increase tour prices to cover increased costs, tariffs and taxes, and to reflect fluctuations in foreign exchange markets and to reflect to cover increases in transportation costs including the cost of fuel, dues, taxes, or fees chargeable for services.
5. Journey cancellation/changes
a) If an amendment or cancellation by you or any member of your party is necessary this must be confirmed in writing and a fee is payable by you to the company on the following scale:
Notice received before scheduled departure date |
Cancellation fee* |
Amendment Fee for each change* |
120 days or more |
10% |
One free then 10% |
119 - 56 days |
50% |
50% |
55 - 21 days |
75% |
75% |
20 days or less |
100% |
100% |
* Fees are expressed as a % of the journey rate.
Insurance against cancellation (e.g. because of illness) is strongly recommended.
b) In the unlikely event that it is necessary for GS&WR to cancel a journey or to make a major change to a confirmed journey (major changes include a change to the departure date, or a change to departure time of more than 5 hours), GS&WR will tell guests as soon as practicably possible before departure. Guests will then have the choice of accepting the major change with such alternative arrangements for the journey and appropriate compensation (up to 10% of the journey price) as GS&WR shall offer, or choosing an alternative departure date for the journey, or withdrawing from the contract and accepting a full refund of all monies paid.
c) Other than major changes as above, GS&WR reserves the right to make changes in routings, visits and journey timings at any time, and although guests will, if practicable, be advised of any such changes before departure, GS&WR is not obliged to advise guests or to pay them compensation.
d) GS&WR can cancel a journey more than 56 days before departure where the minimum number of 20 bookings required for a journey has not been met. Guests will then have the choice of accepting an alternative departure date for the journey, or withdrawing from the contract and accepting a full refund of all monies paid for the journey.
e) If there is a delay of more than one hour in the scheduled finish time of a journey, GS&WR will use reasonable endeavours to facilitate guests' onward travel arrangements.
6. Refunds for missed days
There will be no refunds for days missed by guests during any journey.
7. Liability and relevant law
a) Where the guest does not suffer death or personal injury, GS&WR accepts liability should any part of the guest's journey not be of a good standard and subject to c) and d) below will pay the guest compensation.The maximum amount of compensation will be a refund of the guest's journey cost and payment of any special damages.This maximum sum will be used
to assess the appropriate sum due to a guest in the circumstances of their particular complaint. Any sums received by the guest from their own insurance or from suppliers will be deducted from any sum paid by GS&WR as compensation.
b) Where the guest suffers death or personal injury as a result of an activity forming part of their journey arrangement with GS&WR, GS&WR accepts liability subject to c) and d) below.
c) GS&WR accepts liability in accordance with a) and b) above and subject to d) below except where the cause of the failure in the guest's journey arrangements or any death or personal injury suffered is not due to any fault on the part of GS&WR or that of its servants, agents or suppliers or is due to unusual or unforeseeable circumstances or events which neither GS&WR nor its servants, agents or suppliers could have anticipated or avoided even with the exercise of all due care.
d) It should be noted that GS&WR's acceptance of liability in a), b) and c) above is conditional upon the guest assigning any rights that they may have against any of GS&WR's servants, agents or suppliers which are in any way responsible for the failure of the guest's journey arrangements or any death or personal injury suffered. Such acceptance of liability is also subject to the guest following the procedures for the notification of complaints set out in Condition 8 entitled
“Complaints Procedure”.
8. Complaints Procedures
If a guest is in any way dissatisfied with any aspect of the journey arrangements, they must notify GS&WR's representative there and then. If the guest feels that a complaint has not been dealt with satisfactorily they must write to GS&WR outlining the nature of the complaint within 28 days of the end of the journey. Failure to follow the above procedure will result in either a reduction or complete extinction of any rights which the guest may have to claim compensation from GS&WR.
9. Special requests
If the guest has any special requests re diet, allergies, mobility restrictions etc. they must inform GS&WR in writing of such requests prior to departure. GS&WR does not guarantee that such requests will be met and has no liability to the guest if they are not met.
10. Law and jurisdiction etc
GS&WR may assign the benefit of bookings for trains or facilities on The
Royal Scotsman to any successor which operates the train or provides such trains or facilities. Your contract with GS&WR and any matters arising from it shall be governed by and construed in accordance with English law and is subject to the exclusive jurisdiction of the Courts of England and Wales.
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