General Travel Information
Timetables and Prices are subject to change without notice. Travel on all trains and tours are subject to the terms and conditions of the various carriers and vendors. Railway operations reserves the right to subsitute equipment as needed

Train Fares
Fares are quoted in Australian dollars inclusive of GST. Processing (5%) and late booking fees ($35 USD) are extra. Fares are subject to change without notice. Please note: this is not a hop-on hop off service.

Return fares are generally double the one way fares. Discount fares may be advertised from time to time but these may carry different conditions.

Senior, Student, Pensioner Rates
We do not offer Senior, Student or Pensioner rates

Ticketing and Payment
Payment is due at time of booking. RailsNW will assess a $35 USD late booking fee for reservations received within one month of travel. Fares will be converted from AUD to U.S. currency at time of processing. Rail Pass sector reservations will be charged a fee of $10 USD per person per segment ($30 minimum) to secure seating on specific trains.

Duplicate Reservations
You are encouraged NOT to make duplicate bookings! If you do, both reservations may be cancelled without recourse (meaning you pay for both reservations, but get no refund). If a duplicate reservation is found during the booking process, we will assess a 15% penalty ($35 USD minimum) and cancel your RailsNW booking.

Cancellations and Amendments
The following schedule of fees will be levied in respect of cancellation of normal fares:

More than 30 days before departure

25% of total fare (minimum $60 USD)

Under 30 days before departure

No refund

No refunds for tickets of a cash value of $100 or less (USD).

Travel Insurance
Because Australian Rail has limited liability to you, you should obtain travel insurance before boarding GSR's trains. We offer travel insurance at a rate of 7%. Click here for additional information.

Luggage
40 kilograms of luggage may be conveyed free of charge in the luggage car. This allows 2 items not exceeding 20 kg each and not exceeding 180 linear centimetres. Excess luggage prices on application. Due to space constraints, guests should only take on board hand luggage required for their journey. Remaining luggage should be checked in up to 30 minutes before departure. Unchecked luggage is carried at owner's risk. Cardboard, plastic or wooden boxes, garbage bags or tea chests will not be accepted as baggage. Bags should be secured and carry the owner's name, destination and contact phone number both inside and outside the bag. Explosive, combustible and inflammable materials are prohibited. Items such as foodstuffs, plants, animals and furniture cannot be accepted as personal luggage.

Checked Luggage
On all Great Southern Rail services, 40 kilograms of luggage may be conveyed free of charge in the Luggage Car (2 items not exceeding 20 kilograms each). Due to space constraints, guests should only take on board hand luggage required for their journey. It is recommended guests include in their hand luggage, items such as passports, valuables, medicine, and fragile or perishable items. Please note any luggage that is checked into the Luggage Car cannot be accessed during the journey.

Passenger Information
Full names (including titles) are required for all guests. Passport details are required for rail pass orders.

Confirmation
Confirmation of South Pacific arrangements can take 3-7 working days to complete. You will receive an order number when your order is received, and a confirmation email once all arrangements have been finalized. Please do not make other plans until you receive our confirmation. If you have not received our email, please call us at 503-292-5055 or email info@railsnw.com.

Railway Pass Conditions
  • All Pass rates are show in $AUD and are per person
  • All Pass rates are valid for the purchase date shown.
  • All Passes are for travel in Economy Seats / Red Kangaroo Daynighter Seats and are valid for 6 months
  • National passes are only available to international visitors and should be purchased before arrival into Australia.
  • Payment for all Passes is due at time of booking. An electronic voucher will be issued for passes – this should be exchanged 90 mins prior to departure at a major rail station in the relevant state within Australia.
  • Upgrading is permitted (additional surcharges apply)
  • A travel day is a period of 24 hours or less, from the scheduled departure time of a service eg. An overnight trip 2100/0900 is recorded as one day.
  • Unused passes – validated or lost passes are non-refundable with the exception of the Great Southern Railway pass this will incur a $350.00 reissue fee. Passes are non-transferable
  • Great Southern Railway has a NO SHOW fee of $100.00 if you book a sector and do not travel on the day without previously advising Great Southern Railway
  • Great Southern Railway pass is only available to holders of foreign (non Australian) passports.
  • 8 Day Flexi pass not available for travel between Adelaide – Perth, Adelaide – Alice Springs, Sydney – Alice Springs and Melbourne – Alice Springs or vice versa.
  • East Coast Discovery pass is not available for travel on any suburban or interurban service.
  • East Coast Discovery Pass is only available to Overseas Visitors with the exception of Brisbane – Cairns, Melbourne – Cairns, and Sydney – Cairns which are also available to domestic travelers.
  • All rates listed are subject to change without notice
  • Pre booking is required at time of booking.
  • Full travel conditions are detailed on each pass.
  • We require passport information and Start Date in order to issue a railpass
  • Backpacker Organization I. D. required for Back Tracker Pass
  • No discount for children
GENERAL CONDITIONS OF CARRIAGE FOR GREAT SOUTHERN RAILWAY, OTHER CARRIERS TERMS MAY VARY.

1. THE CONTRACT
1.1 Composition of Contract
Great Southern Railway Limited (ACN 079476949) ("GSR") agrees to carry you, the guest, on the terms and conditions set out in:
  • this booklet;
  • the wallet containing your ticket;
  • the ticket and the boarding pass issued to you;
  • any other form, document or sign given to you, appearing at any terminals or on board any train utilized by GSR.
1.2 Inconsistency
In the event of any inconsistency between the terms & conditions set out in this booklet and the terms & conditions appearing anywhere else, the terms & conditions set out in this booklet prevail.

1.3 Binding on Guest
The terms and conditions set out in this booklet bind you or the bearer of your ticket, GSR and GSR's employees, directors, officers, servants, agents and contractors.

1.4 No Variation
No GSR employee or other person is authorized to vary any of these written terms and conditions.

1.5 Application
These terms and conditions apply where GSR transports a guest by any means other than train but apply only to travel with GSR and not to any other operator.

2. LIMITED LIABILITY
2.1 No Liability
Except as otherwise provided by the terms & conditions & to the maximum extent permitted by law:

a)
GSR is not liable for death of or injury to any person, for loss of or damage to baggage or goods, for delay or for consequential or other loss of any kind, arising directly or indirectly from negligence or omission or some other cause in connection with provision or non-provision of any transport services; &
b)
GSR and its agents are not liable for any inaccuracy in any information concerning transport, services, or their pricing.

2.2 Re supply
Any liability of GSR for breach of any provision of or term implied by Division2 or Part V of the Trade Practices Act 1974 (Commonwealth) or equivalent State legislation shall not exceed re supply of the service in question or payment of the cost of the supply.

2.3 Limits on Liability
Liability of GSR to the guest is limited by the terms of this agreement & the ticket to the following sums:
  • AUD $1,000.00 in respect of death or personal injury to the guest.
  • AUD $100.00 in respect of destruction, loss of or damage to Checked Baggage of the guest.
AUD $50.00 in respect of destruction, loss of or other damage to other baggage of the guest, or such other sums as are prescribed.

2.4 Other Clauses
In this booklet, Clauses 4.4, 7.3, 7.4, 9.3, 10.1, 10.2, 10.3, 10.4 and 10.5 also apply to limit GSR's liability to you. You should take the time to read those clauses.

3. TRAVEL INSURANCE
Insurance Policies:
Because Great Southern Railway's liability to you is limited, we strongly recommend that you take out travel insurance before leaving home to cover the following:
  • cancellation of travel arrangements due to unforeseen circumstances;
  • additional expenses for disrupted travel arrangements;
  • damaged and/or lost luggage and personal effects;
  • accidental death;
  • rental vehicle excess cover;
  • personal liability.
Australian residents traveling on Great Southern Railway services are invited to contact us to arrange a travel insurance policy specifically tailored for rail guests. Unfortunately, these policies are restricted to residents of Australia only.

Visitors to Australia should contact their local insurance provider before leaving their country of origin to affect a more comprehensive travel insurance plan.

4. HEALTH
4.1 Refusal to Confirm or Permit Boarding
GSR may refuse to confirm your reservation or refuse you boarding if:
  • you suffer from any illness, disease or other condition which makes travel unsafe for you or other guests;
  • you are pregnant and have reached the 30th week of the pregnancy (an "advanced pregnancy");
  • you have a complicated or multiple pregnancy.
4.2 Obligation to Inform
You must, prior to making a reservation with GSR, inform GSR if you have an illness, disease or other medical condition, including advanced, complicated or multiple pregnancy.

4.3 Requirement for Medical Certificate
If you suffer from illness, disease or other medical condition or are pregnant, GSR may require you to provide a medical certificate from a registered/ licensed medical practitioner giving clearance for travel within 14 days of the commencement of your travel.

4.4 No Liability
If you suffer from any illness, disease or other condition or have an advanced, complicated or multiple pregnancy and you fail to advise GSR of these circumstances, GSR accepts no liability for death or personal injury or any other consequences arising from these medical conditions which occur during your journey with GSR.

5. RESERVATIONS
5.1 When Made
A reservation for travel is made when GSR advises you the reservation has been accepted and confirmed.

5.2 Payment
Payment or credit arrangements for the reservation must be made within 14 days of the reservation and at least 30 days prior to commencement of travel. If payment is not received by GSR or its agent within this period of time, the reservation may be cancelled without further notice to you.

5.3 Alteration or Cancellation
Some fare types may have restrictive conditions attached to them so that you may not change or cancel any reservation or may do so only to a limited extent or upon paying an additional service fee. A reservation may be changed or cancelled only by GSR or its authorized agent. GSR may require proof of identity before permitting a reservation to be altered or cancelled.

5.4 Unused Reservations
Failure to use a reserved seat for whatever reason may result in GSR requiring you to pay a service fee. GSR may also cancel any onward or return reservations in your name and may also allocate your seat to someone else without further reference to you.

5.5 Specified Reservation
Subject to the terms and conditions, you will only be permitted to travel if you have a specified reservation, in a specified class of service, and on a specified date and journey. If your ticket is open dated, a reservation must be made prior to being allowed to travel.

6. FARES
6.1 Not Inclusive
Unless specified otherwise, each fare charged by GSR covers your journey and your allowed baggage from the terminal of departure specified on your ticket to the terminal of destination specified on your ticket. Any other services must be paid for separately.

6.2 Guide Dogs
A fare will also cover carriage of a guide dog for sight or hearing impaired guests. GSR must be notified of the requirement for carriage of a guide dog upon a guest making a reservation and the dog's health and vaccination certificates and all other documents required by any applicable law, regulation or order, must be available for presentation to GSR employees.

6.3 Right to Alteration
GSR reserves the right after final payment to alter, increase or restructure any fare on short notice.

6.4 Taxes
All fares are inclusive of Government taxes and changes. GSR reserves the right to increase or decrease the fares prior to travel to reflect any changes to Government taxes and charges.

7. TICKETS AND SEATING
7.1 Check in
You may not board a GSR train without first checking in with the GSR representative/ employee at your place of boarding.

7.2 No Guarantee
GSR does not guarantee any, or any particular, seat to any guest. You must accept any seat allocated on the journey, even if it involves a downgrade, or you must wait until the next journey on which a seat is available in the class of service paid for.

7.3 Lost, Stolen of Damaged Tickets
GSR is not obliged to replace or give refunds for damaged, stolen or lost tickets. If, in the complete discretion of GSR, GSR replaces a lost, stolen or damaged ticket, GSR reserves the right to charge you a service fee for issuing a replacement. Tickets are personal to the guest in whose name the ticket is issued. If your ticket is presented by someone else and that person is given a replacement or a refund, GSR is under no obligation to refund or replace the ticket to you in whose name the ticket was originally issued. If your ticket is lost or stolen, you must notify GSR immediately.

7.4 Validity
Unless specified otherwise on the ticket, the ticket is valid for one year from the issue date, but the validity of a ticket may be extended in the following circumstances:
(a) If GSR:
  • cancels a journey;
  • omits a scheduled stop, being your place of departure, destination or stopover;
  • fails to operate a journey reasonably according to the schedule;
  • causes you to miss a connection but only on another GSR train;
  • is unable to supply a previously confirmed seat (providing the request for the reservation was made reasonably in advance to be a requested journey, which may be more than a month in heavily booked seasons or on popular routes).
Extensions under this sub-clause will be valid until such time as the guest obtains a seat in the class paid for.

(b) If you:
  • become ill or are certified by a registered/ licensed medical practitioner as being unfit to travel. In these circumstances, the validity of the ticket and tickets of any of your immediate family accompanying you, will be extended until you are certified as fit to travel by a registered/ licensed medical practitioner and can be booked on GSR's first journey from the point where your travel resumes and on which seats are available in the class of service paid for; or for three months after the date of the medical certification if remaining travel coupons in the tickets involve one or more stopovers.
  • dies on route, the tickets of the people accompanying you may, at GSR's discretion, be varied by waiving any minimum stay requirements or extending the validity of those tickets.
  • have an immediate family member who dies while you are traveling, the ticket and the ticket of any immediate family member accompanying you, may at GSR's discretion, be varied by waiving any minimum stay or extending the validity of the ticket.
Extensions due to death will be made only on receipt of a valid Death Certificate, and for no more than 45 days after the date of death.

8. BAGGAGE
8.1 Permissible Baggage
Providing that your baggage:
  • does not exceed GSR's limits or is accepted and paid for by the guest as excess baggage;
  • is not, in the complete discretion of GSR, considered inappropriate or unsafe because of its size, shape, weight or character;
  • is appropriately packed and identified for travel;
  • is not prohibited or restricted in accordance with this clause;
You may take the following baggage on board;
  • Cabin Baggage:
    Gold Kangaroo Service: one suitcase not exceeding 20 kilograms plus hand baggage including garment bag, cabin bag, briefcase;
    Red Kangaroo Sleeper Cabin: hand baggage including garment bag, cabin bag, briefcase;
    Red Kangaroo Daynighter Seat: cabin bag;
  • Checked Baggage
    40 kilograms of baggage (two items not exceeding 20 kilograms each and not exceeding 180 linear centimetres). An infant's stroller or carry basket is included as part of checked baggage.
  • General
    You are entitled to carry on board a handbag, pocket book or purse appropriate to normal travel dress which is not being used as a container for the transportation or articles which would otherwise be regarded as baggage; an overcoat, wrap or blanket; an umbrella or walking stick; a small camera and/ or pair of binoculars; a reasonable amount of reading matter for the journey; an infant's food for consumption during travel; an infant's carry basket; a fully collapsible wheelchair and/ or a prosthetic device if you are dependent upon them. Wheelchairs may be used to board the train and then may be stowed in the baggage van.
8.2 Prohibited Items
Under no circumstances are you permitted to carry the following Prohibited Items as either Cabin Baggage, Checked Baggage or on your person:
  • knives, weapons and firearms or any type (exceptions exist for firearms and ammunition for hunting or sporting purposes. These must be packed in accordance with all applicable laws and regulations. GSR's approval in writing must be obtained for the carriage of these items, which approval may be withheld at the GSR's sole discretion. Applications to carry firearms and ammunition must be submitted at least two working days prior to the anticipated departure date);
  • items that may become or are dangerous, such as compressed gases, corrosives (such as wet seal batteries, items containing mercury, bleaches, acids and alkalies), explosives (including fire works and flares), flammables (such as paints, thinners or petroleum products), oxidising materials (such as hydrogen peroxide), poisons (such as pesticides and herbicides), radioactive material;
  • items prohibited by any applicable law, regulation or order;
  • animals (with the exception of guide dogs).
8.3 Excess Baggage
All Baggage must comply with applicable size and weight restrictions permissible for each class of travel set out on the ticket and in this clause. Any Baggage in excess of the permissible amount can be refused carriage by GSR or may, if appropriate, be included in checked baggage, providing the appropriate fee is paid.

8.4 Searches
If GSR has reasonable cause to believe you are carrying a Prohibited Item either in your baggage or on your person, GSR, government or authorized officers may search or inspect your baggage, and/ or require you to submit to clothing and/ or body searches.

8.5 Consequences of Carrying Prohibited Items
If you refuse to submit to a search of yourself or your baggage, or if Prohibited Items are found as a result of a search, GSR may refuse to carry you and your baggage and may deliver your baggage to government authorized officers or dispose or any Prohibited Item without notice to you.

8.6 Additional Restrictions on Checked Baggage
Checked Baggage must not include:
  • fragile, delicate or perishable items (including food items);
  • medicine;
  • money, jeweler, precious metals, silverware, negotiable papers, securities or other valuable items (eg. cameras and electronic equipment);
  • commercial goods or documents;
  • passport and other travel documents.
These items may be included in your cabin baggage under your care providing these items comply with applicable size and weight limitations but you must notify GSR if you intend to carry fragile or delicate items as cabin baggage and you must pay any applicable fees. GSR accepts no liability for loss of or damage to items included in this sub-clause and these items should be separately insured. Further, GSR may refuse to carry valuable items such as jeweler, money et cetera unless you can show proof of insurance of those valuables.

8.7 Baggage Receipt
A Baggage Receipt will be issued to you at check-in for any checked baggage. Baggage will only be released to you upon the presentation of the Receipt to GSR at the point of destination. GSR accepts no responsibility for lost, damaged or stolen receipts and does not accept any liability for baggage which is lost, stolen or damaged as a result of someone else collecting your baggage, if you do not notify GSR that the baggage receipt has been lost, stolen or damaged.

8.8 Baggage Collection
Collection of Checked Baggage is available as soon as possible at the end of your journey. Any Checked Baggage not collected or Cabin Baggage left on the train which remains unclaimed for 90 days after completion of the journey, may be sold or otherwise disposed of by GSR without further notice to you and without the incurring of liability on the part of GSR. GSR is further not liable for any loss suffered by you as a result of leaving baggage on a train upon disembarkation.

8.9 No Receipt
If you claim that GSR is in possession of baggage belonging to you but you do not have a baggage check, GSR will release that baggage to you only on:

a)
proof of identity and entitlement to the baggage;
b)
you indemnifying GSR in writing against any loss, damage or expense incurred as a result of that release; and
c)
your compliance with any other applicable directions given by GSR in relation to that baggage.

9. CHECK-IN
9.1 Present Ticket
Upon arrival at the terminal of departure, you should proceed to the GSR check-in counter to present your ticket, baggage and if appropriate, medical certificates.

9.2 Confirmation of Timetable
You should confirm with GSR the departure time of the train and ensure that you check-in sufficiently in advance of the scheduled departure to complete all formalities. GSR will notify you of the latest time by which you should check-in.

9.3 Failure to Check In
If you fail to check-in, for whatever reason, GSR may cancel your reservation, refuse to carry you and/ or require you to pay an additional service fee. GSR is not liable to you for any loss or damage suffered as a result of failing to check-in prior to the scheduled departure.

10. TIMETABLES AND SCHEDULES
10.1 No Liability
GSR will endeavor to ensure its published timetables and schedules are accurate and that all its employees and authorized agents are aware of train departure and arrival information but takes no responsibility for loss, damage, delay (including consequential loss) incurred by you as a result of information contained on timetables and schedules being incorrect or changed without notice to you.

10.2 Confirmation by Guest
You acknowledge that GSR does not and cannot guarantee that timetables and schedules are error free and you must check departure and arrival times with GSR on the day of travel.

10.3 No Guarantee of Carriage
GSR will use its best efforts to carry the guest and the guest's baggage reasonably and in accordance with the date and time of the journey specified on the guest's ticket but does not guarantee that it will be able to do so.

10.4 Substitute Services
If you have a confirmed reservation and GSR:
  • fails to carry you on the reserve journey;
  • delays the reserved journey;
  • fails to stop at a station of destination specified on your ticket;
  • or cancels the train for which the reservation related;
GSR will, if possible:
  • carry you on another scheduled service on which space is available; or
  • reroute you to the next stop over or destination specified on your ticket by any form of transport, at no additional cost to you; or
  • give you a refund in accordance with its policy although GSR is not obliged to do so and may, in its absolute discretion, refuse to refund the cost of the ticket to you.
10.5 No Liability for Other Carriers
GSR is not liable for any connecting journeys on other carriers missed as a result of GSR's cancelled or delayed journey.

11. GUEST'S CONDUCT
11.1 Denial of Boarding
GSR may deny you the right to board or may refuse to carry you or remove you from the train and may confiscate your ticket, without any liability on its part:
  • for safety or security reasons, including your refusal to undergo a search or security check or to comply with any applicable law, regulation or order;
  • because your identity is in doubt;
  • because your ticket has not been paid for or has been reported lost or stolen or has been acquired unlawfully, transferred, acquired from someone other than GSR or its authorized agents or contains an unauthorized, altered or otherwise invalid coupon or is counterfeit;
Because you:
  • fail to comply with any direction of any crew member;
  • have not complied with GSR's directions on medical requirements;
  • are in a questionable physical, mental or medical state;
  • require special assistance;
  • may be endangered by traveling;
  • may cause discomfort to or be objectionable to other guests or may cause risk to yourself, others or property.
11.3 Your Undertakings
You undertake to comply with GSR's requirements and directions given during the journey by any means including the directions of any crew member and specifically undertake to NOT:
  • stow Cabin Baggage under the seat in front of the guest or in the overhead racks;
  • sleep in aisles or doorways;
  • smoke in any area other than a designated smoking room;
  • drink any alcohol other than that provided by GSR and then only in moderation; and
  • behave offensively towards other guests.
12. REFUNDS
12.1 No Obligation
Subject to any term to the contrary, GSR is not obliged to refund the purchase price for your ticket.

12.2 Validity
Except where prohibited by restrictions on the type of fare paid for, GSR may refund you the price of a ticket or any unused portion of that ticket providing the ticket is valid and is surrendered in its entirety to GSR. Authorized agents are not able to give refunds.

12.3 Reasons for Refunds
GSR may, but is not obliged to, give a refund to you if GSR:
  • is unable to carry you and you had a confirmed reservation;
  • delays your journey to the extent that you had to cancel travel plans;
  • downgrades you from the class you paid for;
  • fails to stop at a station or destination specified on your ticket;
  • cancels a journey.
12.4 Amount of Refund
Except where prohibited by restrictions on the fare type, if a refund is granted, then GSR will refund you an amount equal to the fare paid (less any applicable fees) if no part of the ticket is used, or if part of the ticket is used, the difference between the fare paid and the fare for the part of the ticket used (less any applicable fees).

12.5 Recipient of Refund
The refund will be paid to the person who paid for the ticket or to the person named on the ticket.

12.6 Lost or Stolen Tickets
GSR is not obliged to replace lost, stolen or damaged tickets or give a refund for lost, stolen or damaged tickets.

13. MISCELLANEOUS PROVISIONS
13.1 Governing Law
Wherever the ticket is issued, the ticket, and carriage or services supplied in relation to the ticket, are governed by the law in force in the State of South Australia.

13.2 Severability
If any term of this contract of the terms on the ticket fail to have all, some or any effect, or causes any other term to fail at all to have any effect, it shall be read down or severed to preserve the rest of these terms.

13.3 Personal Data
You acknowledge and authorize GSR to use and disclose your personal data for any purpose reasonably associated with GSR's business or as required by law.

13.4 Money on Trust
Payment received for tickets issued to you by an authorized agent of GSR is received in trust for GSR. GSR does not receive the money as agent for any other operator.

MOTORAIL CONDITIONS OF CARRIAGE

1. The Contract
1.1 Composition of Contract
Great Southern Railway Limited (ACN 079 476 949) agrees to carry your vehicle, ‘Your Vehicle', on the terms and conditions set out here.

1.2 Inconsistency
In the event of any inconsistency between the terms and conditions set out here and the terms and conditions appearing anywhere else, the terms and conditions set out here will prevail.

1.3 Binding on Guest
The terms and conditions set out here bind you or the bearer of your ticket, GSR and GSR's employees, directors, officers, servants, agents and contractors.

1.4 No Variation
No GSR employee or other person is authorized to vary any of these written terms and conditions.

2. Limited Liability
2.1 No Liability
Except as otherwise provided by the terms and conditions, and to the maximum extent permitted by law:

a)
GSR is not liable for death of or injury to any person, for loss of or damage to Your Vehicle or any baggage or goods carried in or attached to Your Vehicle, for delay, or for consequential or other loss of any kind, arising directly or indirectly from negligence or omission or some other cause in connection with the provision or non-provision of any transport services;
b)
GSR and its agents are not liable for any inaccuracy in any information concerning carriage of Your Vehicle, services, or their pricing;
c)
GSR and its agents are not liable for any losses suffered by you or any claims made against GSR resulting from loss or damage to property or injury to persons caused or arising out of the carriage by GSR of Dangerous Goods whether or not declared by you.
d)
GSR and its agents are not liable for any losses or damage caused by Your Vehicle being in an overloaded condition that affects the manufacturer's normal line of suspension.
e)
GSR and its agents are not liable for any losses or damage caused by roof racks, weather shields, louvres and other accessories not being removed prior to loading.
f)
GSR and its agents are not liable for any losses or damage caused to vehicles traveling at "Owner's Risk".
g)
GSR and its agents are not liable for any losses or damage caused by or to Non Factory fitted accessories.

2.2 Resupply
Any liability of GSR for breach of any provision of or term implied by Division 2 of Part V of the Trade Practices Act 1974 (Commonwealth) or equivalent State legislation shall not exceed re supply of the service in question or payment of the cost of the supply.

2.3 Limits on Liability
Liability of GSR to the guest is limited by the terms of this agreement and the ticket to the following sums:
  • AUD $250.00 in respect of destruction, loss of or damage to Your Vehicle;
  • AUD $100.00 in respect of destruction, loss of or damage to other baggage or goods carried in or attached to Your Vehicle, or such other sums as are prescribed.
2.4 Other Clauses
In this document, Clause 6.4 also applies to limit GSR's liability to you. You should take the time to read those clauses.

3. Carriage
Carriage shall commence when GSR takes possession of Your Vehicle. Carriage shall end when the Goods are tendered at the destination terminal.

4. Insurance
Because GSR's liability to you is limited, we recommend that you obtain transit insurance to cover:
  • damage to Your Vehicle;
  • damage to goods carried in or attached to Your Vehicle;
  • loss of goods carried in or attached to Your Vehicle.
5. Condition of Your Vehicle
GSR may refuse to confirm your reservation or refuse to load Your Vehicle at any time if, in the opinion of GSR or its employees, directors, officers, servants, agents and contractors:
  • Your Vehicle is in an unsafe condition;
  • the carriage of Your Vehicle may result in damage to GSR property or to other vehicles;
  • the physical characteristics and dimensions of Your Vehicle may result in or cause damage to Your Vehicle as a result of carriage.
6. Contents of Your Vehicle
6.1 Prohibited Items
Under no circumstances are you permitted to carry in Your Vehicle the following Prohibited Items:
  • knives, weapons and firearm of any type (exceptions exist for firearms and ammunition for hunting or sporting purposes. These must be packed in accordance with all applicable laws and regulations. GSR's approval in writing must be obtained for the carriage of these items, which approval may be withheld at GSR's sole discretion. Applications to carry firearms and ammunition must be submitted at least two working days prior to the anticipated departure date);
  • items that may become or are dangerous, such as compressed gases, corrosives (such as wet seal batteries, items containing mercury, bleaches, acids and alkalies), explosives (including fireworks and flares), flammables (such as paints, thinners, or petroleum products), oxidising materials (such as hydrogen peroxide), poisons (such as pesticides and herbicides), radioactive material unless they are packed or carried in accordance with all applicable laws and regulations;
  • items prohibited by any applicable law, regulation or order;
  • animals.
You indemnify GSR against all losses suffered and claims made against GSR resulting from loss or damage to property or injury to persons caused or arising out of the carriage by GSR of Prohibited Items whether or not declared by you.

6.2 Searches
If GSR has reasonable cause to believe you are carrying a Prohibited Item, either in your baggage or on your person, GSR, government or authorized officers may search or inspect Your Vehicle and its contents.

6.3 Consequences or Carrying Prohibited Items
If you refuse to submit to a search of Your Vehicle, or if Prohibited Items are found as a result of a search, GSR may refuse to carry you and Your Vehicle and may deliver Your Vehicle to government authorized officers or dispose of any Prohibited Items without notice to you.

6.4 Additional Restrictions on items carried in or attached to Your Vehicle
Items carried in or attached to Your Vehicle must not include:
  • fragile, delicate or perishable items (including food items);
  • medicine;
  • money, jeweler, precious metals, silverware, negotiable papers, securities or other valuable items (eg. cameras and electronic equipment);
  • commercial goods or documents;
  • passports and other travel documents.
GSR accepts no liability for loss of or damage to items included in this sub-clause and these items should be separately insured. Further, GSR may refuse to carry valuable items such as jeweler, money etc. unless you can show proof of insurance of those valuables.

7. Miscellaneous Provision
7.1 Governing Law
Wherever the ticket is issued, the ticket and carriage or services supplied in relation to the ticket, are governed by the law in force in the State of South Australia.

7.2 Severability
If any term of this contract or the terms on the ticket fail to have all, some or any effect, or causes any other term to fail at all to have any effect, it shall be read down or severed to preserve the rest of these items.

General Motorail Information

Vehicle Sizes
The size of the vehicle dictates whether or not it can be transported by Great Southern Railway. Vehicle height restrictions into and out of each state are as follows:

Perth (WA) 1.94m (incl. roof racks etc
Melbourne (VIC) 1.57m (incl. roof racks etc)
Sydney (NSW) 1.57m (incl. roof racks etc)
Alice Springs (NT) 2.00m (incl. roof racks etc)
The height restrictions of all vehicles booked by Great Southern Railway are advised at time of making the initial reservation and this advice is noted in the reservation comments. On the day of departure, should the vehicle be over the maximum height restriction advised, then the vehicle cannot be transported, and subsequent cancellation fees will apply. It is the sole responsibility of the vehicle owner to measure their vehicle and ensure that it is within the height specifications prior to payment and delivery to the terminal of origin. The maximum width of vehicle that can be transported by Great Southern Railway into and out of all destinations is 2.20m wide.
Inner Wheel Tracks into and out of all destinations are to be no less than 0.93m
Outer Wheel Tracks into and out of all destinations are to be no more than 1.89m

Trailers
Trailers are considered to be another vehicle, separate to the vehicle towing the trailer and hence is charged accordingly. The length of a Trailer (including the tow bar) must not exceed the maximum vehicle length of 7.00m. Trailers and collapsible camper trailers must be attached to the motor vehicle in tow.

Motor Cycles
A maximum of 2 spaces per service are reserved for transporting motor cycles. Great Southern Railway will not transport any motor cycles that are not accompanied by a paying guest who is traveling on the same service from the same departure point to the same destination.

Vehicles Accompanied by a Guest
The motorail accompanied fares apply to one vehicle per paying guest. If a trailer or collapsible camper trailer is attached and this is accompanied by one paying guest, the charge is calculated at the accompanied fare for each vehicle. When two vehicles are accompanying one paying guests, the first vehicle is charged at the accompanied rate and the second vehicle at the unaccompanied rate.

Vehicles Unaccompanied by a Guest
Unaccompanied vehicles are carried by Great Southern Railway subject to availability. All vehicles must be collected upon arrival of the service into its destination.

Loading Requirements
Vehicles must be registered at the time of being transported by Great Southern Railway. Vehicles must be roadworthy at the time of being transported by Great Southern Railway. Great Southern Railway may refuse to confirm a guest's reservation or refuse to load a vehicle at any time of the vehicle is in an unsafe condition or if the vehicle may result in damage to Great Southern Railway property or any other vehicle. Petrol or flammable liquids or commodities in drums or containers (excluding the vehicle fuel tank) must be removed from the vehicle prior to loading. If such items remain within the vehicle, the vehicle owner will be liable for any damages incurred. All aerials must be lowered prior to loading to be lower than the vehicle roof height. Vehicles must not be overloaded as there is a raised section in the floor of the motorail wagon which could result in damage to the fuel tank, exhaust and independent suspension.

Loading Requests
Great Southern Railway will not accept requests nor provide guarantees for vehicle placements/ positioning on motorail services.

Vehicle Check-in
Vehicles are to be checked in on the day of departure as advised by the Sales Consultant at the time of reservation. Any vehicles that arrive after this deadline of delivery are subject to not being loaded and awaiting the next available service. Should vehicles miss the loading deadline, then subsequent cancellation fees apply. Vehicle owners are required to fully secure the vehicle and proceed to the Motorail Check-in counter with the vehicle keys. A Great Southern Railway representative will then conduct a vehicle inspection in conjunction with the guest/ owner and complete a Motorail Vehicle Inspection Form. Vehicles will be loaded and unloaded only by Great Southern Railway representatives/ staff. Keys to the vehicle will be conveyed by the Train Manager or Guest Services Supervisor to the destination after the vehicle has been loaded at its origin.

Vehicle Collection
Vehicles will be unloaded at the destination by a Great Southern Railway representative/ employee. Vehicles being unloaded will be available for collection approximately 90 minutes after arrival. Guests are required to present their ticket as identification at the time of vehicle collection.

Non Collection of Vehicles
If a vehicle is not collected on the day of arrival at the destination terminal, it shall be stored at the owner's expense and risk for a fee of $50.00 per day or part thereof, commencing the day following the day of arrival.

Luggage Stored in Vehicles
Luggage can be carried in a vehicle at the owner's risk, providing that it does not impair the driver's vision and does not weigh the vehicle down to affect clearance limits. No luggage, surfboards etc. can be carried on the roof of a car. Great Southern Railway reserves the right to charge for any items other than bona fide luggage conveyed in the vehicle. Guests are not permitted to access their vehicle during transit.

Objects on Vehicles
Canoes, dinghies, small boats, luggage or other similar bulky items are not permitted to be conveyed attached to the roof of any motor vehicle even if the maximum loaded height does not exceed the maximum height limit.

Vehicle Covers
Motor vehicles must not be covered with tarpaulins or covers of any kind.

Insurance
Great Southern Railway's insurance does not cover motor vehicles. It is recommended that vehicle owners liaise with the company that presently insures the vehicle.